Store Policies

Thank you for choosing Performance PCs. Please formalize yourself with the store policies listed below. If you have any questions, please feel free to reach out via our contact us page. We can be reached best via email or Freshchat, but you can also call our Toll Free Number.


Payment options

  • We accept major credit cards, PayPal, Amazon Pay, Apple Pay, ShopPay,, and most Cryptocurrenciers, Bank wires and Western Union wire transfers. US money orders and checks are also accepted (checks must clear 10 days before the order is shipped)
  • Cryptocoin orders will automatically go to pending status until the order is manually cleared during business hours. Once the order is cleared it will appear under your account orders.
  • If the billing and shipping addresses differ on a credit card order both addresses must be on file with the bank and our accounting department will need to verify this.
  • Western Union payments are accepted on orders of $100.00 or more. Once complete please email Accounting@Performance-PCs.com with your order number, full name, address, and money control number. Western Union payments must be received within 48 hours or the order will be canceled.
  • Bank wire transfers are accepted on orders of $500.00 or more excluding shipping. Please use the below details for your transfer.

Truist Bank
Bank Address:
6000 Babcock St SE
Palm Bay, FL 32909
Account Name (Beneficiary): Performance PC's, Inc.
SWIFT/BIC CODE: Contact Us
Routing # Contact Us
Account# Contact Us

Secured by PayPal  

BitPay

     Western Union Wire Service

Your order

  • Orders are processed Monday-Friday from 9:00am-4:00pm EST excluding US Federal Holidays.
  • Orders can take up to 48 business hours to process. This time may be extended during the holidays or for modified products.
  • Orders are shipped complete whenever possible. If we are not able to complete the order in full you will be contacted, and the order will be held.
  • If your order contains a pre-order item, the order will be held until all items can be shipped at once. Additional shipping will be charged if you would like in stock items to ship first.
  • We will always process and ship your order as quickly as possible. This includes extending hours at peak times. We appreciate your patience during this time- we’re doing our best!

Tax Exempt Customers and Orders

  • Are you a Florida business that would like to purchase as tax exempt and you have your Annual Resale Certificate for Sales Tax? Then please upload your certificate first and let us make your account tax exempt first BEFORE you place an order. Please Upload HERE. If you are purchasing and shipping to an address outside the state of Florida, you will not be charged sales tax.

Rush Orders

  • Rush order processing is to ensure your order ships “same business day”. This does not affect your transit time.
  • Rush orders must be placed by 2:00 pm EST on working business days to ensure shipping the same day. Rush orders placed after cut off times or during non-working days will be rushed the next business day.
  • When using rush processing with modded or custom orders will ensure your order is shipped the same day the mod is completed, not the day the order is placed.
  • If we are not able to meet same day shipping the fee will be refunded.

Coupon codes, sales, and promotions:

  • Coupon codes, sales, and promos cannot for any reason be extended to orders placed outside of the dates/times listed for the sale. We are not able to offer rain checks or pre orders on out-of-stock items. We apologize for any inconvenience, but there are no exceptions to this.
  • Coupon codes, promos, and free shipping cannot be manually added to an order, this can only be done at check out.
  • Coupon codes cannot be used on Koolance brand items.
  • Free shipping applied to the continental US and excludes cases, chillers, and other select items.
  • Coupon codes cannot be stacked, combined with free shipping or added to price matched items.
  • You can sign up for our newsletter to be notified of sales and coupon codes. You can also email us before you place an order to see if a coupon code will be available soon.

Shipping

  • We ship with UPS and USPS.
  • Once your item(s) are added to the cart and address entered all shipping options are listed. We cannot give quotes via email and orders cannot be shipped on customer accounts.
  • Please see UPS.com and USPS.com for money back guarantees and restrictions.
  • UPS transit times are calculated in business days. Saturday delivery can be added to Two Day packages shipped on a Thursday and to Overnight packages shipped on a Friday.
  • Orders shipping to a PO box can only be shipped using USPS.

Signature Confirmation and Insurance

  • We suggest adding the optional insurance for any order over the carrier covered amounts. This will protect your purchase against loss or non-delivery. If your order is lost or damaged in transit, you will only be refunded for the covered amount. Insurance will automatically be added at check out for orders of $500 or more pre-discount, this cannot be removed.
  • Signature will protect against theft after delivery. Signature will be auto added for orders of $500 or more or order of $100 shipping to an apartment when a credit card is used. These cannot be removed
  • UPS has a limited liability of $100 for all services excluding Ground saver – this is only covered for $20.  
  • USPS First Class has no coverage, insurance can be added to US and Canadian shipments only. If insurance is not added this is an “at your own risk shipment” PPCS will not be liable for lost or damaged packages.
  • UPS orders can be held for pick up by emailing Shipping@Performance-PCs.com, they cannot be routed to a new address.
  • When shipping internationally or to a APO USPS may only be selected for orders of $400 or less. USPS does not allow a value declared over $400.

Shop Promise Delivery Date

  • The promised delivery date shown on most orders at checkout is not a money back guarantee. If your order arrives after the Shopify Promised Time, you can request $5.00 in Shop Cash thru the Shop app. This is not paid for or guaranteed by Performance-PCs.com. You must download and request your credit via the Shop App ->HERE<-and this will be paid by Shopify.

Shipping Damage and Non-delivery

  • If you received a damaged package or your package is marked delivered and you don’t have it, please contact Shipping@Performance-PCs.com immediately. We will open a trace and claim if necessary. Please do not open a claim yourself, this will lengthen the process. A claim for the default or insured amount can be filed for packages delivered incorrectly or damaged. Packages that are delivered correctly or not insured are not covered.

International orders

  • Shipping charges are for transit only, they do not include import fees. The customer is responsible for these charges, providing tax ID, paperwork, or licenses that the custom’s department requires.
  • USPS First Class international is an “at your own risk shipment, insurance can only be added for Canada.
  • Failure to pay import fees or providing paperwork will result in the package being abandoned, no refund will be issued. PPCS does not accept return shipping charges.
  • International/freight forwarder orders will not be gift wrapped, if added the fee will be refunded.
  • When shipping internationally or to a APO USPS may only be selected for orders of $400 or less. USPS does not allow a value declared over $400.
  • Unfortunately, due to numerous problems with Customs, we no longer ship to the country of Brazil. We apologize for this.

Store Pick Up

  • Orders are placed online, as we do not have a store for customers to walk through.
  • Orders must be placed using the customers name, address and phone number. If a store pick-up order is placed with the store address the order will be canceled.
  • When your order is ready a sales associate will contact you. Orders are processed in queue and an order will not be expedited ahead of others if the customer arrives before it is ready, and you are contacted.
  • To pick up your order you will need a government issued ID with the name and address matching the order. If the information does not match the order will not be released.
  • We cannot accommodate RMA’s at the door, your RMA must be submitted and approved BEFORE arriving.
  • Store pick up orders are held for a maximum of 30 days. If the order is not picked up within this time frame the order will be canceled and refunded less a 10% restock fee.

Combining/Canceling orders

  • We strongly suggest researching products before you place your order. You may contact Sales@performance-PCs.com or Support@performance-pcs.com before placing your order for questions.
  • Please contact the store when wanting to add to an order, often we can edit the existing order.
  • If a second order is necessary, a shipping option must be chosen. We cannot combine a store pick up with a shipped order. Any excess shipping less the transaction fee will be refunded.
  • Free shipping and coupon codes cannot be manually added to an order.
  • International orders cannot be combined
  • Store orders and eBay orders cannot be combined.
  • If you would like to cancel your order please email Sales@Performance-PCs.com. If the order has had a shipping label created, there will be a 10% restock fee applied to the refund.

Incorrect/Incomplete orders

  • We strive for order accuracy, unfortunately a small amount of human error can occur.
  • Please notify us of any inaccuracies or mistakes on orders within 72 business hours of receipt.
  • If you receive an incorrect item we will send a return label, once the return has been shipped your replacement will be sent out. Due to past issues/problems we are not able to cross ship. We apologize for this.

Returns and refunds

  • An RMA (return merchandise authorization) can be filed within 30 days of receipt of your order. Your RMA must be approved BEFORE the item is sent back. Shipments without an approved RMA will be refused.
  • Manufacturer defects and damages must be approved by the manufacturer before a replacement or refund is issued.
  • A 10% restock fee will be applied to all refunds in the original form of payment.
  • If you refuse a package instead of following the RMA process, the order will be refunded less original, return shipping, and restock fee. There are no exceptions to this.
  • We will do our best to accommodate item returns, but full and large orders may not be RMA’d , please keep this in mind before placing your order. Returns are not accepted on scratch and dent, any items that are cut or made to order, sleeved items, products that have been mounted, installed, or had any fluid run thru.
  • Returned products must be in original, resalable condition free of blemishes, scratches, fingerprints, etc. Returns must include manufacturer packaging, all hardware, accessories, and paperwork.
  • The customer is responsible for return shipping, ensuring the return is packed securely and covered against loss/damage.
  • RMA’s for Motherboards, Processors, Video Cards, SSDs, HDDs, Memory, and Chassis must be filed with the manufacturer.
  • If the RMA product is not in acceptable condition, the customer will be responsible for the cost to ship back. You will be contacted by the shipping department with shipping quotes. The product will only be held for 30 days, after that the product will be considered abandoned and disposed of.
  • Refunds for defective items will only be issued within the first 30 days. Once 30 days have passed since your purchase, you have the option to either receive a replacement of same or other item or store credit (No refunds will be issued after 30 days).
  • Once an RMA has been approved, kindly ensure that the return is sent promptly. You have a 30-day window to return the RMA once it's approved. Failure to do so will result in the rejection of the RMA.

Warranties

  • Any modified part is warrantied for 30 days thru Performance PCs. Modifying any part is considered to be "at your own risk".
  • When there is a manufacturer defect or a warranty replacement is needed- please contact the RMA department. Certain manufacturers will require you to deal directly thru them, others will allow Performance PCs to handle the return/exchange, however this still needs to be approved thru the manufacturer.
  • Due to the high cost of international shipping, we will act as a liaison for many companies involving manufacturer warranties and defects. These must still go thru and be approved by the manufacturer, we have no control over how quickly this is completed.
  • Finally, it is important to note that the speed of warranty acceptance will always depend on the manufacturer if they are involved with the replacement. Please have patience during this process.