Store Policies

Thank you for choosing Performance PCs. Please formalize yourself with the store policies listed below. If you have any questions, please feel free to reach out via our contact us page. We can be reached best via email or Freshchat, but you can also call our Toll Free Number.

Store Policies.

Payment options

  • We accept credit cards, PayPal, many Pay apps and Cryptocurrencies. Bank wires of $500.00+ and Western Union wire transfers of $100.00+. US money orders and checks are also accepted (checks must clear before the order is shipped)
  •  Please email Accounting@Performance-PCs.com with your order number, full name, address, and money control number. Western Union payments must be received within 48 hours, or the order will be canceled.

Truist Bank
Bank Address:
6000 Babcock St SE
Palm Bay, FL 32909
Account Name (Beneficiary): Performance PC's, Inc.
SWIFT/BIC CODE: Contact Us
Routing # Contact Us
Account# Contact Us

Secured by PayPal  

BitPay

     Western Union Wire Service

Your order

  • Orders are processed Monday-Friday from 9:00am-4:00pm EST excluding US Federal Holidays. Orders can take up to 48 business hours to process. This time may be extended during the holidays or for modified products.
  • Orders are shipped in full whenever possible. If we cannot complete the order, you will be emailed and the order will be held for your reply.
  • If your order contains a pre-order item, the order will be held until all items can be shipped at once. If you would like in-stock items to ship first, please place a separate order.

Tax Exempt Customers and Orders

  • First create an account, then upload your form HERE. Once we’ve marked your account as exempt, we will confirm that you can place your order. Tax cannot be refunded if you place your order before your account is set to exempt.

Rush Orders

  • Rush order same day processing cut-off is 2:00pm EST. Orders placed after this will be processed for the next business day. The fee does not affect your transit time and will need speed up times for mods.
  • If the rush processing is not met, the fee will be refunded.

Price matches

  • Price match requests can be submitted by clicking “found a better price” on the product page. We will do our best to match US retailers. We cannot match out of stock, manufacturer sales, mass e-tailors or non-US retailers. Price matches cannot be stacked with coupon codes or other promos.

Coupon codes, sales, and promotions

  • Coupon codes, sales, and promos can be used on orders placed within the valid dates/times.  Coupon codes, promos, and free shipping cannot be combined or manually added to an order. They can only be applied during the check out process. We do not offer rain checks or pre orders on out-of-stock items. We apologize for any inconvenience, but there are no exceptions to this.
  • Coupon codes cannot be used on Koolance brand items.
  • Please see the Free Shipping prom details here.

Shipping

  • We ship with UPS, USPS, and DHL (internationally).
  • Once your item(s) are added to the cart and address entered all shipping options are listed. We cannot give quotes via email and orders cannot be shipped on customer accounts.
  • Please see UPS.com and USPS.com for money back guarantees and restrictions.
  • UPS transit times are calculated in business days. Saturday delivery can be added to Two Day packages shipped on a Thursday and to Priority Overnight packages shipped on a Friday.
  • Orders shipping to a PO box can only be shipped using USPS.
  • USPS transit times are estimated and not guaranteed, packages may be in transit for 15 days before a claim can be filed. If your tracking has an accepted/acceptance pending it has been scanned for pick up, left our facility and is in transit.

Insurance, signature confirmation, damage, and non-delivery

  • UPS and USPS have default coverage of $100 against loss or damage. Additional coverage can be added on the cart page. PPCS is not liable for any loss or damage not covered by insurance.
  • Both signature confirmation and insurance are automatically added to orders of $500 or more. These cannot be removed. Please download UPSs’ MY Choice app to digitally sign for or have a package held for pick up.
  • If you received a damaged package or your package is marked delivered and you don’t have it, please contact Shipping@Performance-PCs.com immediately. We will open a trace and claim if necessary. Please do not open a claim yourself as we use a third party for this and it could affect the coverage amount.

International orders

  • Shipping charges are for transit only, they do not include import fees. The customer is responsible for these charges, providing tax ID, paperwork, or licenses that the customs department requires.
  • When shipping internationally or to a APO USPS may only be selected for orders of $400 or less. USPS does not allow a value declared over $400.
  • USPS First Class international is an “at your own risk shipment, insurance can only be added for Canada.
  • Failure to pay import fees or providing paperwork will result in the package being abandoned, no refund will be issued. PPCS does not accept return shipping charges.
  • International/freight forwarder orders will not be gift wrapped, if added the fee will be refunded.
  • Due to restrictions or customs issues, we do not ship to certain countries.

Shop Promise Delivery Date

  • The promised delivery date shown on most orders at checkout is not a money back guarantee. If your order arrives after the Shopify Promised Time, you can request $5.00 in Shop Cash thru the Shop app. This is not paid for or guaranteed by Performance-PCs.com. You must download and request your credit via the Shop App ->HERE<-and this will be paid by Shopify.

Combining/Canceling orders

  • We strongly suggest researching products before you place your order. You may contact Sales@performance-PCs.com  before placing your order for questions.
  • Please contact the store when wanting to add to an order, often we can edit the existing order.
  • If a second order is necessary, a shipping option must be chosen. We cannot combine a store pick up with a shipped order. Any excess shipping less the transaction fee will be refunded.
  • International orders cannot be combined nor can orders placed on deferent platforms (EBay, Amazon)
  • If you would like to cancel your order, please email Sales@Performance-PCs.com. If the order has had a shipping label created, there will be a 10% restock fee applied to the refund.

Incorrect/Incomplete orders

  • We strive for order accuracy, unfortunately a small amount of human error can occur. Please notify us of any inaccuracies or mistakes on orders within 72 business hours of receipt.
  • If you receive an incorrect item we will send a return label, once the return has been shipped your replacement will be sent via the same shipping method as the original order. Due to past issues/problems we are not able to cross ship. We apologize for this.

Store Pick Up

  • Orders are placed online, as we do not have a store for customers to walk through.
  • Please have a government issued photo ID with you for pick up
  • When your order is ready a sales associate will contact you. Orders are processed in queue and an order will not be expedited ahead of others if the customer arrives before it is ready, and you are contacted.
  • We cannot accommodate RMA’s at the door, your RMA must be submitted and approved BEFORE arriving.
  • Store pick up orders are held for a maximum of 30 days. If the order is not picked up within this time frame the order will be canceled and refunded less a 10% restock fee.

Returns and refunds

  • An RMA (return merchandise authorization) can be filed within 30 days of receipt of your order. Your RMA must be approved BEFORE the item is sent back. Shipments without an approved RMA will be refused.
  • Manufacturer defects and damages must be approved by the manufacturer before a replacement or refund is issued.
  • A 10% restock fee will be applied to all refunds in the original form of payment.
  • If you refuse a package instead of following the RMA process, the order will be refunded less original, return shipping, and restock fee. There are no exceptions to this.
  • We will do our best to accommodate item returns, but full and large orders may not be RMA’d , please keep this in mind before placing your order. Returns are not accepted on scratch and dent, any items that are cut or made to order, sleeved items, CNC products, laser cut/etched products, custom Cerakoted or Powdercoated products, UV printed products, products that have been mounted, installed, or had any fluid run thru. Basically we only allow retail sealed products that have not been opened or used.
  • Returned products must be in original, resalable condition free of blemishes, scratches, fingerprints, etc. Returns must include manufacturer packaging, all hardware, accessories, and paperwork. Chassis may only be returned if you have not unpacked all the accessories, removed the protective wraps and not installed any parts. Basically a chassis must be returned brand new exactly how the manufacturer sent to us.
  • The customer is responsible for return shipping, ensuring the return is packed securely and covered against loss/damage.
  • RMA’s for Motherboards, Processors, Video Cards, SSDs, HDDs, Memory, and Chassis must be filed with the manufacturer.
  • If the RMA product is not in acceptable condition, the customer will be responsible for the cost to ship back. You will be contacted by the shipping department with shipping quotes. The product will only be held for 30 days, after that the product will be considered abandoned and disposed of.
  • Refunds for defective items will only be issued within the first 30 days. Once 30 days have passed since your purchase, you have the option to either receive a replacement of same or other item or store credit (No refunds will be issued after 30 days).
  • Once an RMA has been approved, kindly ensure that the return is sent promptly. You have a 30-day window to return the RMA once it's approved. Failure to do so will result in the rejection of the RMA.

Warranties

  • Any modified part is warrantied for 30 days thru Performance PCs. Modifying any part is considered to be "at your own risk".
  • When there is a manufacturer defect or a warranty replacement is needed- please contact the RMA department. Certain manufacturers will require you to deal directly thru them, others will allow Performance PCs to handle the return/exchange, however this still needs to be approved thru the manufacturer.
  • Due to the high cost of international shipping, we will act as a liaison for many companies involving manufacturer warranties and defects. These must still go thru and be approved by the manufacturer, we have no control over how quickly this is completed.
  • Finally, it is important to note that the speed of warranty acceptance will always depend on the manufacturer if they are involved with the replacement. Please have patience during this process.